Terms & Policies

BOOKING POLICY:

Please note that counselling sessions, workshops and projects are not considered booked via the contact page unless an email reply and agreement has been made. Your email will be replied to as soon as possible. If you’re experiencing a crisis, please call 999, or go to the hospital. Access to emails may not happen immediately, medical emergencies cannot be treated. You may also reach out to The Samaritans of Singapore 24-Hour Suicide Prevention Hotline at 1800 221 4444

CANCELLATION POLICY:

Counselling cancellations must be made at least 24 hours in advance or the full session fee will be considered due. Consideration will be given for late cancellations due to illness and emergencies. If you arrive late for a session, then we will still end at the scheduled time, and in such cases, the full session fee will still be due.

Workshop cancellations must be made at least a week in advance or half the workshop fee will be considered due. If the minimum number is not met for a workshop to begin, the workshop and fees will be at the organisers discretion. 

CONFIDENTIALITY POLICY:

Any information shared in the context of professional counselling is considered confidential, and generally cannot be disclosed, with certain exceptions. This also extends to any workshops and applied theatre projects that occur, and will be discussed with the group at the start. All new clients will receive a client consent form that expands further on confidentiality.

NON-DISCRIMINATION POLICY:

You will not be discriminated against on the basis of race, gender, colour, religion, gender expression, age, nationality, disability, marital status, or sexual orientation. A safe, welcome environment is vital in counselling sessions, workshops and projects and every effort will be made to ensure this is created.